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How can you effectively communicate feedback without fear?
An award-winning educational leader and researcher, Dr. Joe Hirsch has earned praise from Fortune 500 executives to NFL coaches for his transformational approach to feedback. Described by Adam Grant as a “breath of fresh air,” Joe uses relatable research, memorable stories, and powerful models that help leaders and teams turn feedback into a cause for joy, not fear.
In his new book, The Feedback Fix, Joe presents a fearless alternative to traditional feedback. He has championed that message as a TEDx and global keynote speaker with executives at PepsiCo, T-Mobile, Adobe, the Bill & Melinda Gates Foundation, Telenor, AbbVie, members of the U.S. armed forces and intelligence community, and close to 30,000 others across three continents.
When Joe isn’t sharing thought leadership in outlets like Harvard Business Review, Inc., CNBC, the Wall Street Journal or Forbes, he’s probably doing something outdoors with his wife and four boys or hosting his popular podcast, I Wish They Knew.
Today we’re going to explore the principles of feedback – what feedback is, what it’s not, and why understanding the principles of fearless feedback is essential for leaders desiring to communicate with lasting and effective impact.
What We Discuss in this Episode
- Why we dislike traditional feedback
- What fearless feedback is and why it works
- Joe’s personal experience receiving feedback in the workplace
- Shifting our feedback focus from past to future
- Communication, self-awareness, and a feed-forward approach
- How to give feedback as a partner and not a power broker
- Helping people become their own agents of change
- The fearless feedback framework
- Real-life examples of effective feedback
- The problem with the praise sandwich
- The 4-step feedback W.R.A.P.
- The benefit of focusing on impact and contribution
- How we can prepare ourselves before giving feedback
- How feedback is often given differently to women vs men
- Why Gen Z is a huge feedback problem for most managers and what to do about it
- How gender and generational gaps impact the way your feedback is received
- The best way to receive feedback even if it’s painful
- Clarifying question sets
Podcast Highlights
1:45 – The problem with feedback
7:35 – Uncovering potential through feedback
10:17 – Building a foundation for effective feedback
17:00 – Creating a culture of healthy feedback
19:50 – Real-life examples of what works and doesn’t work
23:02 – The feedback W.R.A.P.
31:26 – Preparing to give feedback
34:00 – Giving feedback better to women and Gen Z
40:15 – The best way to receive feedback
44:47 – Next steps
Favorite Quote
“Really good feedback is a dialogue, not a monologue. It operates with the dynamics of partnership and not power.” ~ Dr. Joe Hirsch
Additional Resources
- Book: The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change
- Read Excerpt from The Feedback Fix (Free): https://joehirsch.me/the-feedback-fix
- Discussion Guide For Leaders and Educators: https://joehirsch.me/books/feedback
- TEDx Talk: The Joy of Getting Feedback
Connect with Dr. Joe Hirsch
- Website: joehirsch.me
- LinkedIn: https://www.linkedin.com/in/joemhirsch
- Twitter: https://twitter.com/joemhirsch
- YouTube: https://www.youtube.com/@JoeMHirsch
- Podcast: I Wish They Knew Podcast
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