453: Engaging Emotional Intelligence with Joshua Freedman

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Why do most workplaces still lack emotional intelligence and how can we correct that?

Joshua Freedman

Joshua Freedman is one of the world’s top experts on using emotional intelligence to improve performance. He’s the co-founder and CEO of Six Seconds, the global non-profit dedicated to teaching people how to use emotional intelligence. He owns the Emotional Intelligence Network LinkedIn group with over 150,000 active members and is a master certified coach.

Joshua leads the world’s largest study of emotional intelligence, with breaking research dropping later this year. He is also the author of five books on emotional intelligence, including the best-selling At the Heart of Leadership: How to Get Results with Emotional Intelligence. He has helped hundreds of organizations, including FedEx, Qatar Airways, the US Navy, P&G, Microsoft, Intel, Amazon, HSBC, and the United Nations use emotional intelligence to get better results. His work leads to a people-centered culture that strengthens leadership, sales, employee wellbeing, retention and innovation.

Today we discuss why emotional intelligence is now the top differentiator for workplace performance, what most business leaders get wrong about emotional intelligence and how to fix it, as well as generational EQ differences and how they impact business performance.

What We Discuss in this Episode

Why emotional intelligence is still lacking in the workplace
Common leadership misconceptions
The neuroscience of change
How to take your brain off autopilot
How organizations create value with emotional intelligence
Building EQ capacity within your organization
Redefining leadership strength
Empathy declines among women in leadership
Integrating full spectrum emotional intelligence
Why younger people are struggling with emotional intelligence
The importance of meaning and connection in the workplace
Emotional intelligence that is measurable and learnable

Podcast Highlights

1:30 – Why EQ is lacking

5:18 – Inside change

10:50 – Leaders go first

15:50 – EQ and business performance

20:30 – Full spectrum EQ

26:30 – Six seconds to change

32:18 – Generational EQ differences

36:13 – EQ as a business game changer

Favorite Quotes

Emotional intelligence is twice as predictive as IQ on business performance.

Organizations that have more emotional intelligence (including empathy) have better retention, less costs due to errors, more efficiency, and better problem solving.

All emotions are data. All emotions carry energy. They are literally neurological nudges that tell us, “Hey are you paying attention?”

Episode Resources

Connect with Joshua Freedman

Website: 6seconds.org
LinkedIn: https://www.linkedin.com/in/freedman
Facebook: https://www.facebook.com/sixseconds
Instagram: https://www.instagram.com/6secondseq
Twitter: https://twitter.com/6secondseq
YouTube: https://www.youtube.com/sixseconds

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